One of the most frequent topics of discussion is exit planning and how to get maximum value when selling your agency.

Ideal client profile. I use this term a lot. So, I thought it about time I explained what it is, what it looks like and why it’s important.

At every stage of growth, you hit a glass ceiling. A glass ceiling of complexity.

You can’t break through using your existing skillset, knowledge, people or systems. You are banging your head.

Celebrity business TV shows are not helpful to people who actually run businesses.

More than six out of ten respondents in an old Better Business Survey felt that the shows (Apprentice, Dragons’ Den etc) were not helpful or inspirational.

Article from Gareth Healey on how you can be a better digital agency leader.

Questions to ask yourself and decisions to make in order to build an excellent technical team!

Is marketing evil? Is it's purpose to make you buy stuff you don't need? Read this from Robert Craven and GYDA Member Hub.

Does more work mean more profit? Do we have to put in ludicrously long hours to be successful? Read more from Robert Craven

We spend all day working on getting results for our clients, but what about marketing your own agency? Read this article from Andy Lambert of ContentCal.

We thought we'd share this awesome article from Cate during mental health month... do you need to go on a news diet?

There is plenty of cheap talk out there about how to differentiate yourself from the rest. So what do you stand for?

What would an agency run by Carlsberg look like? Pretty awesome I expect!

If you’re an entrepreneurial company selling to bigger companies, you need to understand how negotiating with Procurement professionals really works.

Most sales methods deal with better conveying information from the supplier outward at customers. Read about the latest research on how to make more effective sales.

Key Learning Point – the surfer does not try to control the environment but rolls with it. As an entrepreneur, it is essential that we do not try to control everything. “O, that way madness lies.”

Read the latest updates from We Are Adam on the state of play in businesses during the COVID pandemic.

Learning how to think more than what to think will enable you to understand ‘the why’ behind what’s being done, which helps with diagnosing and fixing issues if they occur, alongside maximising performance and taking advantage of opportunities.

Question: if every company wants to delight its customers, then how come we don’t spend most of our customer days delighted?

If every agency wants to delight its customers, then how come they don’t spend most of their customer days delighted? Read more from Robert Craven...

Customer experience is not about having a ‘good’ customer service - this should be a given in all successful businesses. It’s about creating an experience that leaves a customer feeling valued, special and eager to return to your brand and share their experience.

Owner-managers (the smaller, younger naive businesses) find it almost impossible to sort the good from the bad in the sea of offers of help. Read this article from Robert Craven on where to and where not to get business advice.