What does a good non-executive director actually do for an agency?

I'm considering a NED but I'm not sure what I'd actually get

A good NED brings outside experience and challenge, holds the executive (including you) accountable, helps with the big strategic and governance decisions, and acts as a sounding board and mirror for the founder. At this stage they also help professionalise the board, reduce founder isolation, and prepare the business for whatever comes next, including an exit.

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How do I reduce client concentration before selling my agency?

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What is an Employee Ownership Trust and is it right for my agency?