Saying No, to enable high performance - Andres from Holini

leadership operations tools / process systems people and culture podcast strategy and planning Dec 14, 2023
 

In this GYDA Talks, Janusz talks to Andres Ruul of Holini.

Janusz and Andres discuss:

  • Running an agency that has a waiting list of high-quality clients, due to:
  • Hiring only the best talent (1/100 of applicants)
  • Saying no to clients that we aren't confident that we can deliver 100% quality for
  • Saying no to services that we're uncomfortable with
  • Always acting with integrity and honesty
  • The result = a 10-person agency delivering the financials of a 50-person agency